Een veilig schoolklimaat bevorderen Als vertrouwenspersoon komt er veel op je af. Je hoort heftige verhalen van leerlingen, ouders of collega’s waar je niet altijd op voorbereid bent. Hoe bescherm je jezelf en bied je toch een luisterend oor? En welke technieken zet je in om leerlingen, ouders en collega’s zo goed mogelijk verder te helpen?
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